Big Life Foundation (Big Life) respects your privacy. We collect information to provide services to you, update you on the impact of your contributions, and communicate updates on our work on the ground in East Africa. Big Life recognizes that we must maintain and use your information responsibly.
This policy describes what personal data we collect, how we use it, and your choices.
You can access your data, edit your preferences, download your data, or revoke consent by visiting your account. Except for the purposes outlined below, we will not trade, share, or sell your personal data with anyone. Please refer to the policy for complete details.
This policy applies to information collected by Big Life Foundation USA, Big Life Foundation Canada, and Big Life UK through all channels, including online and offline donations, purchases, or email newsletter sign-up requests.
Biglife.org is operated by Big Life Foundation USA, a 501(c)(3) nonprofit organization (EIN 27-3455389) based in Washington, United States on behalf of Big Life Foundation USA as well as Big Life Foundation Canada, a registered Canadian charity (# 812720-4), and Big Life UK, a registered UK charity (# 1158772), together "Big Life".
For the purposes of the applicable data protection law, including the GDPR, Big Life UK (registered charity # 1158772, whose registered office is at c/o Chapel & York Ltd, Unit 12 Ladycross Business Park, Hollow Lane, Dormansland, Surrey RH7 6PB, United Kingdom), Big Life Foundation USA (EIN 27-3455389, whose registered office is at 1715 N Heron Drive, Ridgefield, Washington 98642, United States), and Big Life Foundation Canada (registered charity # 812720-4, whose registered office is at 17474 Humber Station Road, Caledon, Ontario l7E 0Z2, Canada) are joint data controllers for the processing of your personal data.
INFORMATION WE COLLECT
Information Collected from Website Visitors
You may choose to interact with our Website by entering data into form fields and providing personal data to Big Life, such as giving us your name, email address, or phone number when signing up for our e-newsletter, making a donation, or making a purchase in our online store.
We collect information when you sign up for our email newsletter, make a donation, or a purchase in our online store, as described below.
Signing up for our Email newsletter:
To receive communications about Big Life programs and initiatives, this site offers newsletter or email subscription services. Our sign-up form requests personal information via a secured third-party service that complies with GDPR data collection, processing, and securing requirements.
Making a Donation:
When you make an online donation on biglife.org, we collect personal data such as your name, billing address, email address, and phone number. We collect information about your donation, including any comments you may include and the amount of your donation. We also collect (but do not retain) credit card numbers which are processed by a third-party payment vendor subject to the Payment Card Industry Data Security Standards. If you use PayPal or a similar service, their use of your information is based on their terms of service and policies, not ours, so we encourage you to review those policies carefully.
Donations in Honor/Memory of Someone:
When you make a donation in honor or memory of a loved one, we collect payment and contact information about you, as well as the name, email address, and/or mailing address of the recipient as provided by you.
Contests, Promotions, and Surveys:
Periodically, Big Life may invite you to participate in contests, take advantage of special promotions, or complete online surveys. Information we collect from these contests, promotions, and surveys may be associated with you personally.
USE OF INFORMATION
Big Life uses the personal data that you provide or we obtain, and the technical information logged by our servers to process your donations, to:
- Process your purchases made in our online store, contact you regarding any questions related to your purchase, and/or ship the item(s) you have purchased. Use of this data is necessary for the performance of the contract between you and us in connection with your purchase. If you do not provide the necessary data to us or our payment service provider, we will not be able to process your purchase.
- Process your donations, contact you regarding any questions related to your donation, and/or ensure that Gift Aid can be claimed (if you are eligible). Use of this data is necessary for the performance of the contract between you and us in connection with your donation. If you do not provide the necessary data to us or our payment service provider, we will not be able to process your donation.
- Comply with our legal obligations (for example, we are required to pass relevant data to the HMRC or other competent authority for Gift Aid claims).
- As necessary for certain legitimate interests, which include the following:
- Notifying your friends and family about your donation in their honor if you ask us to;
- Using the technical information logged by our servers when you visit our Website (described above) to improve your experience on our Website (such as remembering your name, the items in your Cart, or your preferences) and preventing fraudulent activity;
- If you ask us to delete your data or to be removed from our email lists and we are required to fulfil your request, we will keep basic data to identify you and prevent further unwanted processing;
- Operating the Website and our business; and
- Compiling aggregate statistics that allow us to understand how visitors or registered users use our Website, and to make improvements in design and content to better serve you.
DISCLOSURE OF PERSONAL DATA
We will share your personal data with our agents, representatives, service providers and contractors in order to process your donations, offer you services in connection with our Website, communicate news and information about Big Life, provide customer service, ship purchases from our e-store, claim Gift Aid from the UK government, and complete financial transactions. These service providers are authorized to use your personal data only to the extent necessary to serve these purposes, or as otherwise authorized by this policy. Except for the purposes outlined herein, we will not trade, share, or sell a donor's personal data with anyone else.
Unless you ask us not to, we share your personal data under the following circumstance:
- When you make a donation that is part of a campaign sponsored by your employer, and/or when your employer is being asked to match your donation, we will share your name, email address and the amount of your donation with your employer.
We may also be required to disclose your personal data in the following circumstances: (1) we need to respond to a subpoena, court order, or legal process, including to meet national security or law enforcement requirements; (2) an emergency situation requires disclosure before your permission can be obtained (e.g., situations involving potential threats to personal safety), or; (3) we determine that disclosure is needed to protect our rights or property, or the rights or property of another person, in which case we will implement appropriate safeguards to ensure that your personal data continues to be protected.
We may share aggregated demographic and statistical information with our other partners. This is not linked to any personal data that can identify any individual person.
Like most websites, our servers automatically collect certain technical information when you visit our Website, including your IP address, browser type, browser language, the date and time of your visit, the referring URL, and, if you have visited our Website before, one or more cookies that may uniquely identify your browser. We also collect information about your activities on the Website, such as the pages you access.
In order to collect this information, the Website places a cookie on your hard drive. A cookie is a small file containing a string of characters that is sent to your computer when you visit a website. When you visit the website again, the cookie allows that site to recognize your browser. Cookies may store user preferences and other information. We also use web beacons and other technologies to track usage patterns.
We use several tools to collect information about use of this Website. These tools collect information such as how often you visit this Website, what pages you visit when you do so, what elements you interact with, or what other sites you used prior to coming to this Website. We use the information we get from these tools to improve our Website, for website analysis and statistics and respond to service requests you make.
INFORMATION ABOUT CHILDREN
Biglife.org is a general audience website and does not collect information about a visitor's age. We may, from time to time, partner with other organizations to educate children about our work. In those cases, we do not collect personal data from a visitor on pages specifically designed for children.
We do not knowingly collect or store any personal data about children under the age of 16, and we do not offer any of our products or services directly to children under the age of 13.
Right to rectification: If your personal data is inaccurate or incomplete, you are entitled to ask that we correct or complete it. If we shared your personal data with others, we will tell them about the correction where applicable and possible. If you ask us, and where possible and lawful to do so, we will also tell you with whom we shared your personal data so you can contact them directly.
Right to restrict processing: You may ask us to restrict or 'block' the processing of your personal data in certain circumstances, such as where you contest the accuracy of the data or object to us processing it (please read below for information on your right to object). We will tell you before we lift any restriction on processing. If we shared your personal data with others, we will tell them about the restriction where possible. If you ask us, and where possible and lawful to do so, we will also tell you with whom we shared your personal data so you can contact them directly.
Right to data portability: You have the right to obtain your personal data from us that you consented to give us or that was provided to us as necessary in order to process a donation or purchase. We will give you your personal data in a structured, commonly used, and machine-readable format. You may reuse it elsewhere.
Right to object: You may ask us at any time to stop processing your personal data, and we will do so:
- If we are processing your personal data for direct marketing.
Right to withdraw consent: If we rely on your consent to process your personal data, you have the right to withdraw that consent at any time, but this will not affect any processing of your data that has already taken place.
Right to lodge a complaint with the data protection authority: If you have a concern about our privacy practices, including the way we handled your personal data, you can report it to the Information Commissioner's Office (ICO) (UK) (details on how to do so can be found on the ICO's website), Office of the Privacy Commissioner of Canada (Canada), Federal Trade Commission (US), or other data protection authority that is authorized to hear those concerns.
We will retain donors’ information for as long as needed to provide our services. We may also retain and use your personal data in order to comply with our contractual or legal obligations, audit requirements, resolve disputes, and prevent abuse.
LINKS TO OTHER WEBSITES
Should you wish to take additional steps to safeguard your personal data online, to learn more about how to protect yourself, visit the Federal Trade Commission website (US), Office of the Privacy Commissioner of Canada (Canada), or the Information Commissioner's Office (UK).
SAFEGUARDING YOUR INFORMATION
Big Life understands the importance of keeping your information secure and confidential. We take reasonable and appropriate measures to protect personal data from loss, misuse, and unauthorized access, disclosure, alteration, and destruction, taking into account the risks involved in the processing and the nature of the personal data.
PRIVACY SHIELD FRAMEWORK
Big Life has further committed to refer unresolved privacy complaints under the Privacy Shield Principles to the JAMS PRIVACY SHIELD, an alternative dispute resolution provider located in the United States. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit https://www.jamsadr.com/eu-us-privacy-shield for more information and to file a complaint.
Under certain limited conditions, if your complaint is not resolved through these channels, it may be possible for individuals to invoke binding arbitration before the Privacy Shield Panel. For additional information, please visit: https://www.privacyshield.gov/article?id=ANNEX-I-introduction. Big Life will comply with all investigations and enforcement powers of the Federal Trade Commission (FTC) with respect to personal data received or transferred pursuant to each Privacy Shield Framework.
Big Life is responsible for the processing of personal data it receives under each Privacy Shield Framework and subsequently transfers to a third party acting as an agent on its behalf (described under the "Disclosure of Personal Information" section above). We comply with the Privacy Shield Principles for all onward transfers of personal data from the EU and Switzerland, including the onward transfer liability provisions.
For individuals in the European Union, Big Life has appointed Big Life UK as Big Life’s representative in the European Union, pursuant to Article 27 of the GDPR. You may contact Big Life UK at: c/o Chapel & York, Unit 12 Ladycross Business Park, Hollow Lane, Dormansland, Surrey RH7 6PB, United Kingdom and address any issues relating to processing by Big Life to Big Life UK.
Big Life Foundation USA
1715 N Heron Drive
Ridgefield, WA 98642
Phone: +1 971-322-3326
Big Life UK
c/o Chapel & York Ltd
Unit 12 Ladycross Business Park
Surrey RH7 6PB
Big Life Foundation Canada
17474 Humber Station Road
Caledon Ontario L7E 0Z2
LAST MODIFIED: May 24, 2018
EFFECTIVE: May 25, 2018